Shivakumar is extremely customer focused in his services and offerings. I have not only taken a policy from him but he was magnanimous enough to resolve my Pension & Gratuity Scheme from LIC from my first employer. He completed the paperwork and got me arrears of ₹34000 and updated my details in the policy for future payments to be received. He even personally completed the Certificate of Existence which I had to file for this. Also he paid the LIC premiums of policies not taken from him. He has kept the highest standards of professionalism with his courteous reminders. He is a gem of a person that is so rare to find.